Dennis Fahringer's blog http://fotofah.posterous.com Most recent posts at Dennis Fahringer's blog posterous.com Thu, 25 Aug 2011 18:14:00 -0700 Customer Service Done Right: When an Actual Human Being Answers the Phone http://fotofah.posterous.com/customer-service-done-right-when-an-actual-hu http://fotofah.posterous.com/customer-service-done-right-when-an-actual-hu

Top online companies which answer their phone (with Amazon at the top for both).

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/hes5aomIZZaoG Dennis Fahringer fotofah Dennis Fahringer
Sat, 20 Aug 2011 12:40:00 -0700 "I'm about to try to find a real live customer service person by phone. How about you try to find a leprechaun and we see who succeeds first?" - Drew Dernavich http://fotofah.posterous.com/im-about-to-try-to-find-a-real-live-customer http://fotofah.posterous.com/im-about-to-try-to-find-a-real-live-customer

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/hes5aomIZZaoG Dennis Fahringer fotofah Dennis Fahringer
Tue, 07 Jun 2011 14:00:00 -0700 customer service today (incl. tip I've read before about using Twitter to actually get results from a company) http://fotofah.posterous.com/customer-service-today-incl-tip-ive-read-befo http://fotofah.posterous.com/customer-service-today-incl-tip-ive-read-befo
Media_httptimecheapsk_djjeh

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Mon, 16 May 2011 16:19:00 -0700 8 Common Air Travel Snafus (And How to Beat Them) http://fotofah.posterous.com/8-common-air-travel-snafus-and-how-to-beat-th http://fotofah.posterous.com/8-common-air-travel-snafus-and-how-to-beat-th
Media_httpbtprodimage_huptr

very good info

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http://posterous.com/images/profile/missing-user-75.png http://posterous.com/users/hes5aomIZZaoG Dennis Fahringer fotofah Dennis Fahringer