August 25, 2011 Customer Service Done Right: When an Actual Human Being Answers the Phone Edit Delete Tags Autopost via moneyland.time.com Top online companies which answer their phone (with Amazon at the top for both).
August 20, 2011 "I'm about to try to find a real live customer service person by phone. How about you try to find a leprechaun and we see who succeeds first?" - Drew Dernavich Edit Delete Tags Autopost
June 7, 2011 customer service today (incl. tip I've read before about using Twitter to actually get results from a company) Edit Delete Tags Autopost via moneyland.time.com
May 16, 2011 8 Common Air Travel Snafus (And How to Beat Them) Edit Delete Tags Autopost via budgettravel.com very good info